1. Who We Are
Rahat's English Care is an English language learning institute based in Dhaka, Bangladesh. We offer Spoken English, IELTS preparation, Basic English, and other language courses — both on-campus and online.
For the purpose of this policy, "we", "us", and "our" refer to Rahat's English Care. "You" refers to any person who visits our website or enrolls in one of our programs.
Our registered address is: Mirpur 1, Muktobangla Shopping Complex, Lift 4, Room No. 1 & 2, Dhaka-1216, Bangladesh.
2. Information We Collect
We collect two types of information:
Personal information you provide directly:
- Full name and contact details (phone number, email address)
- Residential address and district
- Educational background and current occupation
- Course preferences and current English proficiency level
- Messages or enquiries sent through contact forms, WhatsApp, or Facebook Messenger
- Delivery address when ordering books or study materials
Information collected automatically:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on each page, and referring website
- Data collected via cookies and similar tracking technologies
3. How We Collect Information
We collect your information through the following channels:
- Enrollment and contact forms on our website
- WhatsApp messages and phone calls to our support number
- Messages sent to our Facebook Page
- In-person registration at our Mirpur campus
- Book and study material order forms
- Newsletter and course update subscription forms
- Automatically through cookies when you browse our website
4. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Processing course enrollment and confirming your batch seat | Name, phone number, address | Contractual necessity |
| Responding to enquiries and support requests | Name, contact details, message content | Legitimate interest |
| Sending batch schedules, class updates, and exam reminders | Phone number, WhatsApp | Contractual necessity |
| Informing you about new batches and admission dates | Phone number, email | Your consent |
| Processing book and material orders | Name, address, phone number | Contractual necessity |
| Showing relevant Facebook and Instagram advertisements | Anonymized browsing data via Facebook Pixel | Your consent |
| Improving our website and understanding visitor behavior | Analytics data via Google Analytics | Legitimate interest |
5. Sharing Your Information
We do not sell, rent, or trade your personal information. Your data may be shared with third parties only in the following limited circumstances:
- Meta (Facebook/Instagram): We use Facebook Pixel to measure ad performance and show relevant ads to people interested in English learning. This data is anonymized — Meta does not receive your name or phone number directly.
- Google Analytics: We use Google Analytics to understand how visitors use our website. All data is anonymized and aggregated.
- Delivery partners: When you order books or materials, your name and delivery address are shared with our courier partners solely for the purpose of fulfilling your order.
- Legal obligations: We may disclose your information if required to do so by Bangladesh law, a court order, or a lawful request from a government authority.
No personal data is shared with other educational institutions, marketing agencies, or any parties outside the scope described above.
6. Cookies and Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience and measure site performance.
| Cookie Type | Purpose | Can Be Disabled |
|---|---|---|
| Essential | Required for the website to function correctly | No |
| Analytics | Google Analytics — measures traffic and page performance | Yes |
| Marketing | Facebook Pixel — enables relevant ad targeting | Yes |
| Preference | Remembers your language or display settings | Yes |
You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect how some parts of the site function.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose it was collected for, or as required by law:
- Enrolled students: During the course period and for up to 3 years after completion, for the purpose of certificate verification and academic records.
- Enquiries and leads: Up to 12 months from the date of first contact, if enrollment does not proceed.
- Book and material orders: Up to 2 years from the date of delivery, in case of order disputes.
- Newsletter subscribers: Until you unsubscribe.
- Website analytics data: 14 months, in line with Google Analytics default settings.
After the applicable retention period, your data is either permanently deleted or anonymized so it can no longer be linked to you.
8. Your Rights
You have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to erasure: You can request that we delete your personal data, subject to any legal obligations that require us to retain it.
- Right to object: You can object to us processing your data for marketing purposes at any time.
- Right to restriction: You can ask us to limit how we use your data in certain circumstances.
- Right to data portability: You can request your data in a structured, machine-readable format.
To exercise any of these rights, contact us at info@rahatsenglishcare.com. We will respond within 7 working days.
9. Children's Privacy
Some of our programs — including our Kids English and SSC/HSC batches — are designed for students under the age of 18. In these cases:
- Written parental or guardian consent is required at the time of enrollment.
- A minor's personal data is not shared with any third party without explicit parental consent.
- Parents or guardians may request access to, correction of, or deletion of their child's information at any time.
- Photos or videos of minors are not published on social media without prior written consent from the parent or guardian.
10. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include:
- SSL encryption on all pages of our website, ensuring data is transmitted securely
- Access to personal data is restricted to authorized staff only
- Regular backups to prevent data loss
- Use of reputable, security-vetted third-party service providers
While we do our best to protect your information, no method of transmission over the internet is completely secure. In the event of a data breach that affects your rights, we will notify you promptly and take immediate corrective action.
11. Third-Party Links
Our website contains links to external platforms including YouTube, Facebook, and TikTok. These sites operate under their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policy of any third-party site you visit through links on our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify enrolled students via SMS or WhatsApp.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us:
Mirpur 1, Muktobangla Shopping Complex, Lift 4, Room No. 1 & 2
Dhaka-1216, Bangladesh
Phone: +880 1795-789861
Email: info@rahatsenglishcare.com
Facebook: facebook.com/rahatsenglishcareofficial
Office hours: Saturday – Thursday, 9:00 AM – 9:00 PM
